Website Privacy & GDPR Notice
Introduction
This notice explains how personal data is collected, used, and stored when you visit our website. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you agree to the terms set out in this privacy policy.
Who We Are
This website is operated by Soul Aspect Counselling & Therapy, a UK-based provider of counselling, therapy, and performance coaching services.
We are registered with the Information Commissioner's Office (ICO).
What Personal Data We Collect via the Website
We may collect the following types of data when you interact with our website:
- Name
- Email Address
- Phone Number
- Any personal information you include in a message or contact form
- IP address and browser details (via cookies and analytics)
This data is collected when you:
- Submit an enquiry via a contact form
- Email us directly
- Sign up for a newsletter or updates (if applicable)
- Interact with our website in any way
We do not collect sensitive personal data (e.g., medical or therapeutic history) via the website. Any personal or clinical information is collected directly and securely during the client onboarding process.
Legal Basis for Processing Your Data
We process your data on one or more of the following legal bases:
- Consent – when you voluntarily submit information through a contact form.
- Legitimate interest – to respond to enquiries and manage business operations.
- Consent – if required to comply with legal or regulatory responsibilities.
How We Use Your Data
We use your data to:
- Respond to enquiries or appointment requests.
- Provide you with information about our services.
- Ensure the website is functioning effectively and securely.
- Improve our services and user experience through basic analytics.
We do not use your data for unsolicited marketing or share your data with third parties unless required by law.
How Your Data is Stored
- All website submissions are stored securely via encrypted email or third-party services compliant with UK GDPR (e.g., secure contact form providers or web hosts).
- We do not store data longer than necessary. Contact form submissions are regularly reviewed and deleted when no longer needed.
- Our website uses SSL (Secure Sockets Layer) to encrypt data sent between your browser and our server.
Cookies and Analytics
Our website may use cookies to:
- Improve functionality and performance.
- Analyse traffic and usage patterns via basic analytics tools (e.g., Google Analytics).
You can choose to accept or reject cookies through your browser settings or via the cookie banner on your first visit to the site.
Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal data (where applicable).
- Withdraw consent at any time.
- Object to or restrict certain types of data processing.
You may request access to any data we hold by contacting us directly. We will respond within one month of receiving your request.
Third-Party Links
Our website may include links to third-party websites (e.g., professional directories, booking software). This policy does not apply to those websites. Please refer to their individual privacy policies for how your data is handled.
Contact Us
If you have any questions or concerns about your data or this privacy policy, you can contact us:
Soul Aspect Counselling & Therapy
Email: info@soulaspect.co.uk
Phone: 07830
161797 | 01388 240180
Making a Complaint
If you are concerned about how your data has been handled, you can contact the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/
Telephone: 0303 123 1113